What do I do if I received a defective order?

At Oaktree Memorials, we are dedicated to providing high-quality products and outstanding customer service. If you receive a defective item, we are committed to resolving the issue as quickly and efficiently as possible.

Steps to Report a Defective Item:

1. Take a Photo: Capture a clear image of the defective item that highlights the issue. This will help us better understand the problem and expedite the resolution process.
2. Email Our Team: Send the photo, along with your order number and a brief description of the defect, to our Customer Success Team at [e-mail].
3. Await Our Response: Once your email is received, our team will review the details and respond within 24 hours with a solution.

Resolution Options:

• Replacement: In most cases, we will provide a replacement item at no additional cost.
• Return Label: If a return is required, we will issue a prepaid return shipping label for your convenience.

We sincerely apologize for any inconvenience caused by receiving a defective item. Thank you for giving us the opportunity to make it right and ensure your complete satisfaction.

If you have any questions or concerns, please don’t hesitate to contact us at [e-mail] or visit our website at oaktreememorials.com for additional support and information.